Hi there, I had this same issue before myself and I spoke to Xbox one support and they couldn't figure it out. I have xbox live gold and I have EA (electronic arts). So, do you have EA? You know when it's saying "connecting to EA server"? Your game will not work without this membership. Its a yearly membership you pay for once and then renew again when that date comes back around. Now, once you have EA membership you actually have to register that membership online. Just paying for it does nothing. This is that little bit of information I did not know. I struggled forever trying to figure out why it wouldn't work and no one from Xbox could tell me and I couldn't EVER get a response back from EA. So, I hope this helps. Good luck!!
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I got it sorted in the end. It turned out to be a hardware issue with the console. Since the console was under warranty, Microsoft simply exchanged it for a replacement. The only down side was having to wait about a week or two for the replacement console to arrive.
