Forum Discussion

MGQ_Paradox's avatar
10 years ago
Solved

Shop bug?

The game works well but for some reason I cannot connect to the shop.

  • EA_Andy's avatar
    EA_Andy
    10 years ago

    Thanks for the info and screenshot @MGQ_Paradox

    I've spoken to the team and it's something we're aware of and are working on. I don't have a time frame for this one currently I'm afraid.

    - Andy -

5 Replies

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    Hey @MGQ_Paradox

    Are you getting any kind of error message when you try and connect to the shop? Are you able to play all other aspects of the game without issue?

    Can you try on 3G/4G instead of wifi (or vice versa) if possible. Just to rule out any connection issue.

    Let me know how you get on.

    - Andy -

  • Its says cannot connect to the shop, but i can connect to online pvp fine and every online website/game just fine. Might there be a solution?

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    Thanks for the info and screenshot @MGQ_Paradox

    I've spoken to the team and it's something we're aware of and are working on. I don't have a time frame for this one currently I'm afraid.

    - Andy -

  • Anonymous's avatar
    Anonymous
    10 years ago

    My son keeps getting an error that says: Sorry, something has gone wrong with your purchase.  Please reload Plants vs Zombies heroes and we will try to recover things for you.  Any help would be greatly appreciated

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