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blinddouble's avatar
blinddouble
8 years ago

Should a player be refunded for a purchased item if that item is Changed later?

I'm looking for opinions concerning a hypothetical situation: Should EA refund players who have purchased (with real money) an item/card, if that item/card is later nerfed? Why or why not? What if ...
Azombioso's avatar
Azombioso
8 years ago
@blinddouble Yes, and it is a bummer. But if a thing MUST be changed after you gave it some use, a refund should not be allowed.

It's like... food.

Suppose you are eating a Supreme Monster Burger. You are halfway through when a manager appears, saying that they made a mistake, and they NEED to take the burger away. (I don't know, maybe something about health issues, but they absolutely need to take it away)

They cannot give you a refund, since you already ate half the burger and they cannot give you another one exactly the same, since they are taking all Supreme Monster Burgers away. The only thing left is for them to give you another burger, free of charge.

Same thing happens here. You purchase a card and played with it, but now EA is going to reclaim all copies for a change.

If you made a purchase by accident, you should be able to ask for a refund.

BUT, even if you played the card just once, then you should not be able to get the money back.

Again, it is a bummer, but that's how businesses work.
blinddouble's avatar
blinddouble
8 years ago
@Azombioso You wouldn't expect a refund if your food was taken away? It wasn't your fault they had to take it away. Either way, the card isn't being "used up" like a burger would be from eating. It was changed and no longer what was paid for. The equivalent would be to you buying a car, then the company taking it back and removing the engine.
  • Azombioso's avatar
    Azombioso
    8 years ago
    @blinddouble Well... I don't know about you, but I don't know a single place that refunds you money if a meal is bad. They just offer you more food.

    A car without an engine is completely useless, but that's not the case here. Leprechaun Imp for example, will only shuffle one pot of gold instead of two. Is not useless, just not as powerful as before.

    So it would not be losing the engine, but getting a smaller one. If you don't like the way it stayed, just buy another car. No one is forcing you to keep a slower version of the original car you purchased.
    • blinddouble's avatar
      blinddouble
      8 years ago
      @Azombioso Let's change the car metaphor because the food one obviously doesn't apply. The car retains an engine, and it's a tractor used for work, you bought this tractor because it has a lot of horse power. The dealership halves that horsepower and you're left with a tractor you don't have any use for anymore. Yes, it's still useable, but no longer useful, nor what you paid for.

      Btw, almost every place, especially if they're reputable, will refund you for bad food, especially if they made changes to it themselves to make it something other than what you ordered.
      • Azombioso's avatar
        Azombioso
        8 years ago

        @blinddouble Funny, that doesn't apply here in Mexico. They just give you more food.

        Ok, let's keep the tractor example.

        I agree with you that, if you bought this specific tractor, it's because it suited your needs. (Horsepower, fuel efficiency or maybe even you just liked the color).

        The company takes it away from you because it has no other choice, I think we both agree on that part. The devs are going to nerf the cards whether we like it or not.

        Ok, so now you have the same tractor with half the horsepower. Nobody is forcing you to keep it if it doesn't suit your needs anymore. 

        You just... get your money back and buy another one. That's what the devs are doing, allowing you to pick another tractor for free (if you want to) because of the inconvenience. 

        I suppose that if you purchased your tractor, it is because you needed some help on the farm.

        It is kind of dumb to ask a refund of the tractor to purchase a new TV, don't you think?

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