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Lemiweinks's avatar
Lemiweinks
5 years ago
Solved

unable to connect to EA servers

I just set up my son's account on switch and his works fine, I purchased the game on my switch and am unable to connect to ea servers using for online play. He is able to connect using the same wifi and on switch without any issues. None of the trouble shooting options in the faqs work for me.

  • Lemiweinks's avatar
    Lemiweinks
    5 years ago
    Spoiler
     

    I was referring to the ones  on the link in the error message as well as what I could find in their help center. I was able to resolve the issue though, it was because my date/time settings were off.

15 Replies

  • Lemiweinks's avatar
    Lemiweinks
    5 years ago
    Spoiler
     

    I was referring to the ones  on the link in the error message as well as what I could find in their help center. I was able to resolve the issue though, it was because my date/time settings were off.

  • photojj210's avatar
    photojj210
    5 years ago

    I’m having this issue. I checked my date and time as described above and those are correct. Anyone know anything else to figure out this issue? My son as asking me multiple times a day to try and log in and it isn’t working. Thanks!!

  • Benjs16's avatar
    Benjs16
    5 years ago

    Same here! Tried talking to support through their chat and still no help :/

  • Broms15's avatar
    Broms15
    5 years ago

    I figured out it didn’t work because I was trying to set it up for my son and due to his age I couldn’t connect the account to the game. 

  • ndnsn5's avatar
    ndnsn5
    5 years ago
    @Lemiweinks I've not been able to connect in weeks, even w EASupport. The date and time resolved it though!!! Thanks so much!

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