Unable to retrieve saved data

On a PC with Nvidia Mother board and 4 GB of RAM - Intel icore 2 Quad 2.4 GHz and OS Windows 7 Professional 64bit / Device Manger check showing no device errors.
U-verse 28 Mbps Internet Service Connection;  Speed checks all above 24 Mbps. No unusual Connection problems other than the normal lag or dropped connections depending upon time of night or day playing times produce different gaming experiences from few to no connection game lag to some.
Plants vs Zombies Garden Warfare Launches into CONNECTION Connecting to EA Server into ERROR Failed to retrieve your saved data! Click [OK] no other option and into new screen ERROR Are you sure you want to proceed with no saving [Yes] [NO] choice.  [NO] allows you to continue into game with continued prompts of the ERROR Choice coming up. Either choice has you setting up the game play as from when you first started playing.  What I need to know is if my EA game is over? Obviously no player wants to loses 700 plus hours of game play advances.  And I for one won't play or buy any EA games if this is something I can expect without any ability to fix it.  I won't be starting over to play again.  So please post the fix back to me ASAP.
And I did bounce around in your ANSWERS HQ looking for the fix before posting.  Sorry if I missed where it might be at f one already exists.