Unable to retrieve saved data

I finally called EA support and the tech helped me fix the problem by uninstalling the game and Origin programs.  Tech told me about Revo and had me download the free Revo Uninstaller Program, which cleaned out the registry for me for both programs.  Easy to use and self explanatory. Then we reinstalled Origin using the PC DOWNLOAD Option (note you can also download for Apple and others OS from a different button in downloads) which hadn't been working prior.  But now it was again and so I got it downloaded and installed. Then through Origin - Reinstalled my Plants Vs Zombies Garden Warfare, which took about 20 minutes.  The tech promised me he would fix my issue and he did!  It's working again.  Now that I know I can count on Origin EA to stand by the games I buy from them, I'm going to reward them and buy Plants Vs ZombiesII.