Forum Discussion

RA3ALMSHAKL's avatar
12 years ago

Unfair coin pricing

I play PVZ GW on Origin, in the UAE - United Arab Emirates, they sat the currency at Euros for us.

The problem is not with the Euro, it is with the prices, all the games and in-game purchases with dollars change to us to Euro without fixing the number, for example the coin prices now in PVZ everywhere are like this:

 Pack #         Coins awarded            $USD price
   1                      13,500                          $0.99
   2                      30,000                          $1.99
   3                      85,000                          $4.99
   4                      200,000                        $9.99

but in our reigon it is in euros with the same number and here is a picture.

http://i1319.photobucket.com/albums/t664/iLx4/coin_zpsc31e005e.png

even the games like this for exampel battlefield is 50$ we have to buy it for 50euros

I contacted the support team and they said something like out staff in the pricing department know what they are doing and we have different prices for different regions and they ended the chat.

THIS IS ONLINE PURCHASING.

There should be NO region pricing, there is region pricing when it is a hard copy not an online purchasing.

One of the staff said that each country get its currency and thats it, in the UAE the currency is Dirhams which is 0.21$ for each dirham, so if you will set the currency for us as which it really should be for our country we would be totally fine with that.

This is totally unfair, I tried talking to them more than once and none of them even thought of looking at it to help me.

I will repeat it one more time, this is not fair and you should do something about it.

Thank you.

10 Replies

  • lol 70% of origin users know this company is thiefs they steal our money 

    i bough SIMCITY 5 in my countery 150 AED 

    in origin they sell it 300 AED

    welcome to origin 

  • Anonymous's avatar
    Anonymous
    12 years ago

    this is the last EA/Origin product that make the mistake of buying, worst companies ever, they **bleep** the customers cuz give us money money money, and their help line/staf/department suck ass, im sorry for developers like pocap that i want to support, but with publishers like this im not buying it, and i got my eye on you ubisoft.

  • in this question

    http://answers.ea.com/t5/Plants-Vs-Zombies-Garden-Warfare/PC-ETA-on-coin-packs/m-p/3055756#U3055756

    EA_David, an EA staff gave the prices which are:

     Pack #         Coins awarded            $USD price
       1                      13,500                          $0.99
       2                      30,000                          $1.99
       3                      85,000                          $4.99
       4                      200,000                        $9.99

    and here is another EA Help page that shows the same pricing rates

    http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/

    so everyone pays at these rates in other regions except in our region

  • I always end up with this when I talk to the staff, it is the first time to get the discount which I will not use anyways, but they never gave me a good reason for why do we pay more.

    Spoiler
    EA-Staff: Thanks for contacting EA Customer Experience, my name is EA-Staff. How may I assist you today?

    you: hello EA-Staff

    EA-Staff: Hi there.

    you: We just got the coin purchase in PVZ GW PC edition, everywhere the prices are as shown here http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/

    you: in the EA help page itself, except in our region the prices are different they are much more expensive as shown here http://i1319.photobucket.com/albums/t664/iLx4/coin_zpsc31e005e.png

    EA-Staff: I will do my best to address your concern.

    you: can you look into it please, I want to know why is it like this

    you: thank you

    EA-Staff: Let me check it for you.

    you: ok thank you

    EA-Staff: You are welcome.

    EA-Staff: As I understand you are trying to say that the coin purchasing is price is high in your region then from any other country or region, am I right?

    you: yes, it have a standard price all over the world and on all the platforms except in my country it is higher

    you: everywhere it there is the option of 9.99$ for 200k coin but here it is 200k coins for 9.99euros. I believe that it is a mistake somehow

    you: maybe they meant $ but it became in euros, the currency had changed but the number did not so we will pay higher

    you: what I mean the 200k option if it was in euros it should be around 7.3euros and not 9.99euros

    EA-Staff: I completely understand your concern however the item price is different for different regions and they are made globally by origin.

    you: so we have to pay higher than everywhere? why is that

    you: give me a reason why is the price all over the world in 9.99dollars while it is 9.99euros here?

    EA-Staff: I completely agree with you, however we at EA support are unable to provide any info in the price difference or to modify it.I will forward the report from my side to the higher team.

    you: what is the price of Simcity? not the delux nor the city of tomorrow, the normal one

    EA-Staff: https://www.origin.com/en-in/store/buy/simcity-2013-/mac-pc-download/base-game/standard-edition

    you: I see it 39.99 euros

    you: but its 39.99 dollars everywhere

    you: i am sure that there is a technical mistake here

    EA-Staff: I am just trying to say the same thing that the price varied according to the regions.

    you: what I am trying to say is that the prices are not varied, they just changed the currency without changing the number which made it more expensive

    you: I am sorry to bother you with this, as you said before that it is not in your power any of this, but I am trying to show you that it is not a price variety over regions, its a currency change mistake as i believe

    EA-Staff: The price is set accordingly the team of origin wants to set.

    you: this is an EA help page

    you: this is an EA help page

    you: http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/

    you: they already sat a global price

    you: the website does not say that they prices vary from region to another, they just sat one price

    EA-Staff: I understand that it is not acceptable on your side however the selling price is not limited they are place globally for different regions according to there currencies.They are in USD, you would have different currency and so there can be seen variation in the price.

    EA-Staff: You can take the example of any game as well that could be seen in different in different regions as well.

    you: if it is based on the region, in the UAE the currency is Dirhams, the second currency is Dollars, we do not deal with euros at all

    you: then why did they even set a euro as the main currency for us?

    EA-Staff: Origin only provide you the currency that he can accept to make you able to make any purchase.

    you: so Origin only accept euros?

    you: it doesn't accept dollars at all?

    EA-Staff: Please try to understand, I am saying that origin shows you the currency that is made to be used to get the game in your country.

    you: I did not get the answer that I want and your answer did not help me, but it is not your fault it seems that your purchasing department is not doing their work right, anyways this will not get us to anywhere so thank you for your time

    info: Your chat transcript will be sent to ***@hotmail.com at the end of your chat session.

    EA-Staff: I am sorry that I wasn't able to resolve your concern completely; however, I must say that you have been very patience all this while. As a token of appreciation, I will send 15% Origin discount coupon on your email.

    EA-Staff: discount code, applicable to base game purchases on Origin store, not applicable for in game purchases, virtual currency purchase, expansion and dlc and for preorders, discount code is valid till 31st of August.

    you: have a good day and thank you

    EA-Staff: Thank you.

    EA-Staff: You too.
  • So don't buy coins and actually play the game and earn coins in game. it's not that difficult to do. 1.6m coins to get all the characters that can be unlocked with spectacular sticker pack.

  • RA3ALMSHAKL's avatar
    RA3ALMSHAKL
    12 years ago

    it is not about that, I am asking why do we have to pay more than everyone els? and it is not about the coins only its with everything and the coins, even the game itself we have to pay more for it that everyone els

  • Andutakess's avatar
    Andutakess
    12 years ago

    All companies ever do this nowdays... Blizzard does it, Ubisoft does it, Activision does it... this thing isn't even new it's been around for years... it's purely for profit 🙂 if you feel cheated you can always just get the coins by ingame means 🙂

  • Not really, what I am talking about none of the other companies does it, probably you did not understand what I mean.

    Putting the game at a higher price would be fine, and the other companies for example a game is for 10$ it will be in our region for 7.3euros or something like that, but here if a game is for 10$ we have to pay 10 euros, they change the currency without counting the difference in the currency price, none of the other companies does this at all.

    Battlefield worth 49.9$ all over the world and on Origin if they sat dollars as your currency, but for us we have to pay 49.9 euros which is 68$. The same thing goes with all the games.

    Get me a link of any other company in the world that does that, at least in the gaming sector because I know them all and I play games from many other companies and I only saw this happen with EA once they launched Origin.

    As I said before, if it is about the country or region currency they our currency is AED, and the second used currency over here is the Dollars, nobody uses Euros here then why did they even made the Euros as the main currency?

    You call this company profit? I call it stupidity to change the currency without counting the currency price rate.

  • Anonymous's avatar
    Anonymous
    12 years ago

    It's just stupid... 4.25$ more when I pay in euro..

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