Community Manager@Jus7_a1itt1e Hey, i took a look the ticket was closed out because there were not enough players making the report and the contact volume was almost none. In order for me to reopen it, I need more players reporting on this thread saying it is still an issue.
It may be an issue still, but I have to have reports here saying it is or else I cannot escalate this issue up.
This is unacceptable. No one even bothered to look at it after so many players reporting the issues. You just played death and lied to everyone that the team was investigating. You remained silent and waited players to just quit reporting and quit the game so that your team can close the case. And once again, EA successful pushed players away from their games.
Community Manager@THDNA I understand this is frustrating as you want to play a game you enjoy. However, Community Managers only report the issue. We are not part of development teams who review issues, update issues, or resolve issues. This game is 12 years old and we have stated numerous times that there is no team and updates are far in between. When Community Managers don't provide updates it is because there is not one provided to us. Venting is one thing, placing blame on a public forum is another. This was reported in April. It was reviewed and no traffic on this has happened since then from the player's end. If players are posting on other social channels about this, they need to post their info here as we cannot use other channels as evidence. Until that happens, issues such as this don't take priority from a development perspective if there is no traffic within a 2-month period of it being reported. If or when more players provide updates here and not other channels, we can look at reporting it up again.
The words are mostly not personal to you, but rather the EA’s way of conduct that made all players miserable except for the cheaters. Are there additional matters that require players to do to get the issues resolved? Will there be other excuses when significant number of players report their disappointing experience every day??? Furthermore, there are corrections needed to make about the release time. PVZ GW2 was released in 2016, which was 8 years ago not 12 years ago, even the first PVZ Garden warfare is not yet 12 years old. In addition, the age of the game does not justify its limited support, because PVZ GW2 was just released on Epic game store less than 2 weeks ago and on Steam two years ago. It is a very new game on the two biggest PC game stores.
Hello.
I still can't connect to your Asia Super Server, and I'm sure other players are the same.
I understand that fixing servers is an incredibly challenging for your company and I not understand that very not well.
I would like to express my sincere gratitude for the terrible customer service your team provided. Your inattentiveness and unresponsiveness greatly break our experience playing one of your best game.
Your team's unprofessionalism and not willingness to go above and beyond is sadly appreciated. We never look forward to continuing this partnership.
Thank you for the awfulness service you provided.
For this, I have prepared a Classic of Poetry for your company:
彼阳若至，初升东曦。绯雾飒蔽，似幕绡绸。彼阳篝碧，雾霂涧滁。赤石冬溪，似玛瑙潭。彼阳晚意，暖梦似乐。寐游浮沐，若雉飞舞。
With worst regards,
<username>.
游戏环境恶劣，作弊者数不胜数，服务器崩溃，产前教育作弊困难，反作弊无效，管理不善
Poor gaming environment, countless cheaters, crashed servers, cheating with difficulty in prenatal education, ineffective anti cheating, and terrible management
