Forum Discussion

10 years ago

Solved

Used Stars to clear rubble in zombie yard, rubble came back

The title kind of gets to the point:

I used some stars to clear a pile of rubble in the zombie yard, and when I reloaded my game, it was turned back to rubble again.

I don't know what happened, but I know it definitely saved the game because I did the chicken mission afterwards.

EDIT: I am playing on Xbox One.

Anonymous
10 years ago
Approved
Hey guys, if you lost stars you can enter a help ticket at help.ea.com

15 Replies

Anonymous
10 years ago
Approved
I had the same problem, I'm on PS4.
Anonymous
10 years ago
Approved
Same thing happened to me on PS4 and I didn't get those used stars back.... ☹️
Anonymous
10 years ago
Approved
Hey guys, if you lost stars you can enter a help ticket at help.ea.com
Anonymous
10 years ago
Approved
It won't let me submit a ticket, I keep getting redirected here.
Anonymous
10 years ago
Approved
http://help.ea.com/en/article/contact-ea-help//

Edit:updated to fix link
Anonymous
10 years ago
Approved
https://gyazo.com/d235bcc20939c50fedf05cbe7d50c119
This is the page I get.
Anonymous
10 years ago
Approved
I'm on Xbox One and currently experiencing this issue. I've only cleared two piles of rubble ( 6 stars used ) and it returned. My wife is also experiencing this issue and she has cleared 5 piles and all 5 went back into piles of rubble. Any reason why this issue is occurring? Do we get our stars back?
Anonymous
10 years ago
Approved
Has this issue occurred to you or your wife after the 1st of March? This issue (from my personal experience) seems to have been fixed on that day.
There's more information in this thread: http://answers.ea.com/t5/Bugs-Issues/Plants-statue-disapearing/m-p/5195880#U5195880 including information on how to get your stars back.
BPH_Wussie
10 years ago
Yup kinda sucks. I did it on the plants side and used 15 stars to clear the 5 spots and next day wham have to remaster clear it and didn't get refunded my stars. I mean stars aren't hard to get but it'd the point of stealing from me
kumaxking
10 years ago
@EA_Jenni wrote:

Hey guys, if you lost stars you can enter a help ticket at help.ea.com

I just spoke with someone through the EA Help page, and they told me that a Forum Moderator needs to add stars back onto accounts, and that they can't do it.

My ticket number was: 22831758