when the game finishes loading it closes

Question

I recently formatted my laptop from scratch and reinstalled Plants vs Zombies Garden Warfare 2 but when the loading screen loads it closes by itself and returns me to the EA library and doesn't say anything about any errors. Please help😭

ea_cath · Answer

Hey n1ghtxX_d , could you share a DxDiag file with us so we can see what's causing the crash?&nbsp;

Hold the Windows key on your keyboard.
Tap the R key to open the Run window.
In the pop-up window, type: dxdiag.
Press the Enter key. The DirectX Diagnostic Tool will load. ...
Click the Save all information button.
Click the Save button. The file should be saved to your desktop as dxdiag.txt.
Add the .txt file as a reply to this thread.

Thank you!

n1ghtxx_d · Answer

Ok, I could do it on Friday or Saturday.&nbsp;

n1ghtxx_d · Answer

Here it is

n1ghtxx_d · Answer

I hope for news soon

n1ghtxx_d · Answer

So, is everything okay? I haven't heard from you in a while. Sorry if I seem impatient.&nbsp;

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when the game finishes loading it closes

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