Crashing at watering can intro

I have deleted, redownloaded both versions. Still crashes.

I have gone thru ps5 support and tried all the fixes, still crashes.

The game itself isn't frozen, the icons move, the sound is still on. You just can't get past the cut scene cus it doesn't let you press X.

Ive tried 4 controllers, they all work fine but it still doesn't let me get past that scene.

Please fix this cus I spent 20 quid on this game just for it not to work.