I've been a member of Club Pogo for about 20 years and have not had any problems with automatic renewal in the past. Today, 3/2/25, was my yearly renewal date, and I got an email telling me that my subscription had expired. The information for my saved credit card was still correct, and by resubscribing I lost my extra month and 100 gems!
Sorry, my username is WSchultz. I just assumed that it was the same as my forum name, I see now that it's different
[edit: email address removed]
Hello again...looking at my username and there is a difference.. I think someone has hijacked my account. It is showing username as snoflk2005qh and has a profile picture that is not me. Username should not have the qh after it. Plus I believe I renewed in the last quarter of 2024. email is correct as is credit card info. I was playing alright on night of 03-04-2025 then not on morning 03-05-2025. I have been on auto pay since 2005.
March 5, 2025. Well, this has happened to me today, also. I have been a member since 2005 and got my 20 year badge. My credit card # is current. Never got any notice of renewal. Also, the information on "My Account" shows me as member as of 2020. What gives? Second time this has happened. Filed case on first time. Thanks for any assistance. username snoflk2005
Community ManagerHey folks, sorry to hear you're all running into this issue, definitely frustrating.
I'm more than happy to get this looked into by the team, would you be able to let me know your Pogo usernames? This will help us with the investigation
Same. I guess they don't want my money. This is the second year in a row they did this and robbed me of my 100 gems.
