Forced to create a new pogo account

Hello. I had a Pogo account since 2007 with lots of tokens, badges, gems etc but had not used it isince April 2018. I've just gone to log in and was taken to the EA Account login page but I was unable to log into my existing Pogo account; instead it forced me to create a new Pogo account. Now every time I try to log in it takes me to the new Pogo account instead of my original one. I tried the 'Forgot Screen Name' option and the e-mail sent to me showed I had two Pogo accounts associated with my e-mail address; my original account and the new one. I've tried purging cookies and caches etc. and tried a different browser, but I'm still logged in every time to the new Pogo account.

So how do I restore my original Pogo account and remove the new one? Any help appreciated. Thank you.

TheStarHermit
6 years ago
Thank you for replying and thanks for that useful link. I discovererd yesterday that the advisor solved my pogo problem by associating the new pogo account with my main EA account and moving it to an older e-mail address I gave him; then using my usual e-mail address for a new EA account and my old pogo account. Thus it occred to me to try logging into Origin with the old e-mail address and found all my sims and other games in tact; thank goodness, although I had thought it would be the other way around with the e-mail addresses on the accounts.
I had a read of the informaion in the link you posted, it does seem very risky particularly as I have The Sims 3 in my games list, so I think it better not to try that. However I did see another link on that page about swapping e-mail addresses around on the accounts, which seems far safer to do, so I'll give that a try instead.
Thanks for the information and your time. 🙂

15 Replies

EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @The Star Hermit.

That certainly sounds frustrating. It's possible that you may have more than one Pogo screenname or may have just created a new account during the login process.

Please try contacting EA Help and our Game Advisors can help you straighten out the account situation for you and get you and your badges, Pogis and gems reunited.

To contact EA Help:

Go to https://help.ea.com

Click "Contact Us"

Select Pogo from the game list

Select PC or Mac

Select Manage my account > Can't log in

Click Select contact option

If you would prefer to reach out on social media instead:

You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/

You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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TheStarHermit1
6 years ago
Thank you for replying. They managed to get my original pogo account back but now I've had to set a new origin ID and lost all my purchased games. I'll go back to the advisors and see if I can get them restored.
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there! Thanks for the update.

While it can be risky with save data, it may be possible to do an account merge / persona transfer based on what games are on your Origin account. If not, you may be able to use both EA accounts individually depending on what you're accessing. (I admit I have two accounts, myself, due to both my Pogo and Origin game accounts having things that couldn't merge.) You can talk to your EA Help game advisor to see if merging is an option for you.

Arrenai 🐱

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TheStarHermit
6 years ago
Thank you for replying and thanks for that useful link. I discovererd yesterday that the advisor solved my pogo problem by associating the new pogo account with my main EA account and moving it to an older e-mail address I gave him; then using my usual e-mail address for a new EA account and my old pogo account. Thus it occred to me to try logging into Origin with the old e-mail address and found all my sims and other games in tact; thank goodness, although I had thought it would be the other way around with the e-mail addresses on the accounts.
I had a read of the informaion in the link you posted, it does seem very risky particularly as I have The Sims 3 in my games list, so I think it better not to try that. However I did see another link on that page about swapping e-mail addresses around on the accounts, which seems far safer to do, so I'll give that a try instead.
Thanks for the information and your time. 🙂
TheStarHermit
6 years ago
Update:
Success! I now have my main EA Account and all my Origin games back with my main e-mail address, and I have my old Pogo account back, albeit with a different e-mail address which I'll keep just for that purpose.
I think I'll quit now while I'm ahead and leave it at that. Thanks for all your help. 🙂
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @The Star Hermit. You are very welcome! I'm happy to hear it's all good. 🥳

Happy gaming!

Arrenai 🐱

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evnwolf
6 years ago
I can sign in, but new pogo comes up as free games only. Can't access games, have to go to Classic to play?
evnwolf
6 years ago
I lost gold status to this snafu, I should be able to switch between Classic and Early Access, when I try to go to early access all I get is promo's for free games and to register? Am already a member
emmamariann
6 years ago
my account is pay for why can,t i get acccess to it
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @emmamariann.

What happens when you try to access your account? Are you having trouble logging in, or are you able to log in but it shows as a Free Pogo user instead of Club?

Arrenai 🐱

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