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Arianera's avatar
Arianera
Seasoned Novice
2 months ago

Mahjong Sanctuary Challenge

Today's Mahjong Sanctuary Challenge does not allow repeated boards. I have maxed out the number of boards at level 2150. Yeah, that's how often I play that game. I max out all new levels and have for years.

To win 500 feathers, I need to complete 7 boards in a row without failing. Well, how can I do that if I've played to the max level, and you are not allowed to repeat boards? 

I see so many game issues on these forums. I have some serious concerns here! I have been a paying customer for every consecutive month for well over 20 years! I play games on the site every single day. What actual value am I getting for a product with so many issues?

Worse, being able to actually talk to a real customer support person is impossible. The "beta" AI keeps offering me completely irrelevant issue ideas. I get sent around and around and around with irrelevant replies and can't ever get to actually making a ticket or talking to a live person. 

Again, what value is there in a brand that has so many issues? As a very loyal customer for 23 some years, this is a very serious and valid concern.

Please DO escalate this to actual customer support people. The CS AI is an absolute fail right now. So frustrating. 

 

4 Replies

  • I have exactly the same issue.  I'm at the top level 2175 but can't get the 500 feathers in those flash challenges.  Very unfair.

  • I too have the same issue, maxes out at level 2175.  I thought you were supposed to be able to work the challenges at this point on already played challenges! I've tried to repeat the 2175 level and still no credit for completing 7 consecutive boards. EA/POGO, please address!

  • Arianera and Max, working the new challenge counts towards the levels. That's a start? Thanks!

  • B3RWxR's avatar
    B3RWxR
    Rising Newcomer
    1 month ago

    I have the same issue on Mahjong Sanctuary.   I have all the levels completed.  The new challenge posted at the top of the page does not allow any credit to already played games.  I think that should be fixed so that people who love the game and compete all the levels should not be penalized.

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