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Barigood1ww's avatar
Barigood1ww
5 years ago
Solved

Spam Message?

I received the following message in my inbox.  It seems very odd, and I wonder if anyone else has gotten this message.

Dear Pogo User,

courtesy Notice from the Admin Team,

We are getting complaints from other Pogo subscribers against you regarding sending vulgar messages, therefore we have decided to terminate your account. Contact our Pogo EA customer service team ASAP to get your account checked or you will be blocked from playing games if your account is not verified.

Please call the customer service team at +1-323-825-5071 to verify and access Pogo account.

Is this SPAM?

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Moogan1201 

    To confirm what @Barigood1ww mentioned this is indeed spam or potentially a phishing scam. 

    EA and Pogo will not direct you to contact them via a direct phone number or in this manner if your account is actioned (banned) for violating our Terms of Service. 

    To speak with our support you will always use help.ea.com. To both contact support and our TOS team (if you are ever banned). 

    I would recommend blocking this email from your email account, and as always check out the steps in our Help Article about keeping your accounts safe: 

    How to manage your EA Account security and safety

    Cheers!

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Moogan1201 

    To confirm what @Barigood1ww mentioned this is indeed spam or potentially a phishing scam. 

    EA and Pogo will not direct you to contact them via a direct phone number or in this manner if your account is actioned (banned) for violating our Terms of Service. 

    To speak with our support you will always use help.ea.com. To both contact support and our TOS team (if you are ever banned). 

    I would recommend blocking this email from your email account, and as always check out the steps in our Help Article about keeping your accounts safe: 

    How to manage your EA Account security and safety

    Cheers!

  • donut200211's avatar
    donut200211
    2 years ago

    Actually, I got a bit of a longer one.....

    Dear PogoUser, Please feel free to contact us on +1 323-825-5071 As a reminder, when you use Pogo chat, you adhere to the EA User Agreement. This states, in part, when you access or use an EA Service, you agree that you will not: Interfere with or disrupt another player's use of an EA Service Harass, threaten, bully, embarrass, spam, or do anything else to another player that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc. Hate speech is not tolerated. We’re always working hard to make Pogo a more safe and secure place for all players as we want to provide a pleasant, comfortable environment for everyone It has been observed that you have failed to abide by these rules Therefore action may be taken on your account, up to and including account termination. You are requested to call us and give us the justification that why we should we not terminate your Pogo EA Account. Please feel free to contact us on +1 323-825-5071 Regards! Pogo EA Team.

  • justbarbo4's avatar
    justbarbo4
    Rising Novice
    2 years ago

    where do i go to complain about an unfair challenge?

  • abc48026062's avatar
    abc48026062
    Newcomer
    9 months ago

    I can't get into my EA account., I am sure I've been hacked. I called , because I just paid for gems and It doesn't show

    up on my Alert  with amount. My account is abc48026062. I received an text that $1 pending charge was put on my card,

    I have been have trouble for the past week or so., with this EA/pogo account. 

    requesting an answer to this situation. 

    I see there a phone number to call, but., I'm concerned that could be a scam .. 

    Thank you., I been with this POGO  site since 2007., and it was smooth sailing all the years , before it went to EA .,

    also checked with my credit card company ., and they show $1 chrg  for 3 times this weeks., which they say is a pending

    charge . 

    my e-mail is [edit: email address removed]

    abc48026062

    appreciate a response ., Thank You 

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