I went to buy gems and it says my card is out of date but it is NOT! I tried to add the same card as a new one but that did not work and I really need gems please help
Three days ago, after the issue was fixed. I had this problem for months also, so I know your frustration. I lost a lot of badges because of it. Honestly, I think HP is the one who fixed my problem, after they cleaned up my pc, I was able to buy gems again. Maybe your pc's company can help you too. Hope you solve your problem soon.
Hello! Sorry to hear you are unable to use the gem option. Unfortunately, here in forums we are unable to assist with payment concerns. However, there are several steps you can take to try and resolve this issue.
1. Delete the card completely and try and reenter the payment information or select PayPal as your payment choice.
2. Log out of Pogo & Clear All Cookies and Cache (Full Cleanup) Works for Chrome, Edge, Firefox, Safari:
Select Cookies and other site data and Cached images and files
Click Clear data
Then try to purchase again or reenter payment information as seen in step one.
3. Visit your EA/Pogo account and verify, change or update all information here > EA Help, log in using your Pogo credentials in the top right-hand corner. If you make any changes or updates. go back to the Pogo website and try again to make a purchase.
4. Final step contact EA Help support to speak with someone privately about your account here. EA_Lanna has created a step-by-step guides for our community here > How to Contact EA Support
Players have also reported these steps have helped:
✅ Change Browsers: Ad blockers, privacy tools, or even password managers can interfere with payment gateways. A different browser might not have those extensions installed.
✅ Incognito Mode (or Private Browsing): Incognito doesn’t use your saved cookies, cache, or login sessions. If Incognito works, it’s a strong clue that something in your regular browser—like cookies, extensions, or saved data—is interfering.
✅ Antivirus or Internet Security Software: Add Pogo.com and Ea.com to your trusted sites or exceptions list. This prevents security software from blocking.
✅ Turn off your VPN if you're using one. VPNs work great for privacy; however, they can trigger security flags in payment systems.
✅ Windows 10 support officially ends on October 14, 2025, this may affect games, websites, and newer applications. To ensure continued security and performance, please consider upgrading.
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