Forum Discussion

rockets1202Gi's avatar
rockets1202Gi
Rising Novice
4 years ago
Solved

2021 Final Weekly Badge Bug

After I completed the Yellow Orb Badge in Phlinx II (the final weekly badge in the 2021 album) the badge popped up that I won it and also the 2021 Album for finishing all the 2021 weeklys. But I never received the Yellow Orb Badge and in my badge album it says “completed!” in green like normal but when I click on it says I haven’t completed it and it is also grayed out in the album. The 2021 album also says 110 of 111.

I have done all the normal troubleshooting steps (clear cash, login/logout, etc.) and even tried to play another game and still nothing.

It seems like this is a Pogo bug when you win the last badge in the 2021 Weekly Album you don't get the weekly game badge despite it popping up when completing it along with the 2021 Album Completed Badge. (So basically you receive the 2021 Album Completed Badge but not the last weekly badge completed for it (In my case it was Yellow Orb Badge in Phlinx II))

 
Attached are pictures showing.

10 Replies

  • i had exact opposite. i got awarded the final weekly and said i got 2021 album completion badge but didnt get awarded it. not in collection

  • I am having the same issue got the completion badge after finishing all weekly challenges. I'm missing the solitaire blitz badge and it says completed but is grayed out. My 2021 album says completed 110/111 even though they're all complete

  • Kermitthefrog99's avatar
    Kermitthefrog99
    New Traveler
    4 years ago

    if you mean Live chat I contacted live chat as I am having the same issue as rockets and my advisor said the team is having loading problem with the tool they use my advisor said they tried 3 times so my advisor told me to try contacting live chat again later and they will try and help me again so I am going to try live chat again later.

  • I had the same problem with my 2nd account, HollyNoelleBHnd.  The Yellow Orb Badge in Phlinx !!, and the 2021 weekly album completion Badge popped up, but when looking at the earned badges the one for Phlinx II is not there.  And even though I have the 2021 completion badge it says 110 of 111 completed on the front cover of the album.

    I had no problems with my main account.

    I've seen numerous posts in the forums and on Badge Hungry about this issue.  And just about everyone that reached out to customer service were told that they couldn't be of any help, and suggested that we post on the forums so that the team would look into the problem.

    Hoping that this will be corrected quickly.  Thank You!

  • I have 5 in our family who have accounts. Out of those, 3 are missing badges. One of the family members replayed an extra badge in the game that was missing and now they have badges missing in other completed albums (2019 and 2020). Unlike others that are missing the phlinx badge, all 3 of the accounts that are missing badges are the solitaire blitz and bejeweled stars. It's not exclusive to just the phlinx badge. It was whatever badge they completed last out of the 3 weeklies for some reason. My account was fine and I'm usually the one who has all kinds of issues. I think more people are missing badges and some just aren't aware of it. Many have still reported it like @MomsBassetHound  has stated in badge hungry and I have seen it in the pogo forums as well. Please this needs to be fixed. The one family account like I said is like a black hole lol. They replay a badge and more disappear? What is up with that? They had all of their albums complete something is obviously really wrong here! Come on pogo!

  • Add my account to this exact same problem.  And a friend has the problem except with her account it is a different weekly badge than Phlinx II, it is whichever one she finished last so there is something definitely needs fixing by Pogo.

  • Kermitthefrog99's avatar
    Kermitthefrog99
    New Traveler
    4 years ago

    Well I tried again later back on Friday late afternoon to early evening and the advisor said the same thing that the tool still was not working.

  • I had the same problem only now today its showing that I never completed the badge.  Fix it because I did do the badge.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,070 PostsLatest Activity: 3 days ago