With the Improvements Made to Jigsaw Treasure Hunter
The Game Freezes after a few moves / the pieces cannot be moved
This is the only game that this happens to started on 3/24/2020
All other Games I can play
I've been playing Jigsaw Treasure Hunter with no problems since the Game came out in H5
CLEAR History-Cache RESTART PC - Tried Edge and Google with the same results
This ONLY started as of 3/24/2020
I'm sorry; I should have given more info as to my system. I did run the compatibility scan, and this was the result:
EA Staff (Retired)Hey there, @Calicat67.
Thanks for the information, it's super helpful!
First, it does look like your Chrome version is one version out of date. A new one recently released (version 83.0.4103.61). Can you try updating Chrome to see if it improves gameplay for you?
Another thing I notices is that you have Do Not Track active. This can sometimes block information between your browser and Pogo's servers. As a test, can you try disabling Do Not Track to see if it also improves things?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
I updated my Chrome & changed the tracking button, but it still does not play smoothly. I have to sometimes double-click a piece to even get it to highlight, then command it several times to move before it does so. My new compatibility scan:
EA Staff (Retired)Hey there, @Calicat67. Thanks for giving those a try!
Let's give some additional troubleshooting a try. Some of the items on this list have already been done in our tests thus far, but if you could run through the HTML5 troubleshooting, that would help a lot. Please let me know how it goes for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Hello,
I have 16 GB of RAM on my system.
I clear my cache every day.
I tried Microsoft Edge - same results.
The game continues to lag badly. :-(
EA Staff (Retired)Hey there, @Calicat67. Thanks so much for the update!
To help track this down, which version of Microsoft Edge did you try? There are two versions of Microsoft Edge, so knowing what the version number is can help a lot.
As for the HTML5 troubleshooting, have you tried the other troubleshooting steps, such as toggling hardware acceleration?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Hello,
I just downloaded the MS, so it is Version 83.0.478.37.
Yes, I have tried every step. The new HD games just don't work well for me. Jigsaw is the worse, but Canasta isn't smooth either.
EA Staff (Retired)Hey there, @Calicat67. Thanks so much for the update.
Would you be able to get us a DxDiag? I can then send it over to the Pogo team for further investigation. It would help a lot in figuring out why some games won't run or work correctly for some players.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Do I copy/paste here, or is there a special link to attach the report?
EA Staff (Retired)Hey there, @Calicat67.
Above the Preview / Submit buttons on your post reply screen, there will be a Choose File button. Go ahead and use that, please. 🙂
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
