Forum Discussion

purrrvocativeyw's avatar
purrrvocativeyw
2 years ago
Solved

Bejeweled Stars Level 957

For the last few days I am having issues when I play level 957 in Bejeweled Stars I am trying to achieve 3 stars in Bejeweled Stars Level 957 and I can play one or two games without a problem. When ...
  • purrrvocativeyw's avatar
    purrrvocativeyw
    2 years ago

    Thank you for replying. 

    All the devices I play on are up to date.

    I have cleared all the cookies/cache in all three different browsers I used. I have tried Chrome, Microsoft Edge and Firefox with the same results as detailed in my original post.

    The only thing I have not tried is Incognito Mode.

    At this point when the problem occurs there is no error message. It either freezes or keeps cycling through dropping gems.

    I appreciate your time and suggestions.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hello @purrrvocativeyw 

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

 

  • Screenname:
  • What Device are you using?
  • Which web browser do you play on?
  • Do you get an error message at all?
  • Screenshot of how your game appears...

Thanks and have a Great Day!   

  • purrrvocativeyw's avatar
    purrrvocativeyw
    2 years ago

    Thank you for replying. 

    All the devices I play on are up to date.

    I have cleared all the cookies/cache in all three different browsers I used. I have tried Chrome, Microsoft Edge and Firefox with the same results as detailed in my original post.

    The only thing I have not tried is Incognito Mode.

    At this point when the problem occurs there is no error message. It either freezes or keeps cycling through dropping gems.

    I appreciate your time and suggestions.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,237 PostsLatest Activity: 5 hours ago