Canasta HD - Rating goes down after winning games

OK, here' s the news this a.m.  Last game last night was lost (my rating 975). Computer off at midnight EDT. Computer on today at 9 a.m. EDT My rating was 957.  I have played 5 games, won one. In 2 of the other 4,  my opponent left, was replaced by a robot, and despite winning against the robot, went from 995 rating to 959.Then lost the next two games. In the first of those last two, my opponent got 4 red 3s twice in the first two hands. In my last game, no appearance of 4 red 3s, but my opponent collected 17 red 3s in 6 rounds winning 5560-4330. To add to that, the moderator accused me of swearing-- the word was accumulated. Pogo canasta is a joke. In the real world, 4 red 3s occur once or twice in a lifetime of games, surely not with the frequency here. Speaking of jokes, ranking by red 3s is also  jok. Ratings should be determined solely by wins/losses. If players leave, they should lose pts and the remaining player gain something for the inconvenience. Skip the robot replacement. You do a million surveys, ask canasta players how they feel. Used to be fun, now just annoying. I believe there will be a major departure from Pogo when the virus subsides. I will not submit any more info. After 3 months, it's gotten worse, not better.

@EA_Arrenai NO REPLY AS USUAL.

In general, I'm still at the table after the game, win or lose, then leave table, end up at the screen of quick play etc, then click pogo home and then shut down. In my opinion, the program needs a do-over. Drop rankings, eliminate the default to robot when someone leaves etc. Way too many onconsistencies in what happens at the end of a game, end of a session, end of a game.

[CM Edit - Merged back to back posts together. Please refrain from multiple posts in a row. Don't forget you can always add more to your previous post by selecting Edit from the right-side menu on the post. Thanks!]