The same thing happened to be yesterday. The first game I won but they subtracted points. The next 2 games people were going in and out before game started, got the black screen and when I reset points were subtracted again. I went from 990 to 920 after winning a game and getting robbed my pogo in the space of a few min. Called EA help - on phone for over 40 minutes and they were of absolutely no help. Gave me this link. Did you get your points back after complaining or is this another one of their scams?
EA Staff (Retired)Hey there, @jojobelle468Bq.
We're not able to grant rating points over the forums, but we would like to look into this for you. Can you share the full information I requested to the posters above you? It would help a lot in tracking down what may be going on here.
Arrenai 🐱
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So almost two more months have passed and the point problem is not resolved. Somewhat improved overnight (happens less often) but I am losing points now when I win as well as when I lose. I just beat two opponents with higher ratings than I by 1000 points each and lost 28 rating points and 39 rating points in those wins. You have done nothing and you're just stringing us along, hoping we'll disappear. In my case anyway, I'm done when the virus is better. EA is nothing but a money-grubbing organization. Disgusting and unfair.
My most recent data as of 9/23/2020. Started the day at 1016 after ending the night before 1039. Won a game at 10:30 a.m. EDT. Rating became 1057. Quit Pogo, rejoined at 9 p.m. EDT, rate had become 1037. I estimate that over the past 3 months (90 days) I have lost over 250 rating points by having the audacity to do something other than playing Canasta on Pogo 24/7! And I pay for this privilege. The change to EA has caused many problems, including increasing rudeness and vulgarity, ridiculous Moderator (fake) monitoring and accusing me of vulgarity because I used a 4 letter word beginning with F (from)., anonymity, no real chat etc etc etc. Probably won't renew. Bridge is gone, canasta is ridiculous, and I leave every day angry. When the virus subsides, I'm gone. $39 to be cheated. No thanks.
EA Staff (Retired)Hey there, @luvzwordsy1. Thanks so much for the information. It's really helpful.
Did you manage to get your opponent's rating before and after? That can help a lot in determining how much is gained or lost upon winning.
Additionally, do you remember what screen you exit Canasta on at the end of the day? For example, are you still in the table after the game, or on the main menu, or on the table select?
Arrenai 🐱
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