The same thing happens to me. I lose rating points overnight or any time I leave the site to do something else. In addition, if my opponent leaves, I am also penalized by losing points and then am required to sign in again to pogo and lose even more points then. Went from 1179 to 929 in 2 days unrelated to the win/loss ratio. Why are rating pts based solely on wins vs losses, with quitters punished by point loss and those who are stil there at least lose no pts. This situation has been going on since June 2020 for me.
EA Staff (Retired)Hey there, @luvzwordsy1.
That's no good. ☹️ Would you also be able to share the following?
It would help a lot in tracking down what's going on behind the scenes here.
Arrenai 🐱
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If you had asked this immediately after my phone message, 2 e-mails, and then the e-mail passing the buck to me. All of the respondents have the exact same complaint. I have probably played 30 games after my posting, and by the way, lost them all to huge dumps of red 3s to my opponent! I also have been a paying member since 2012 and see no reason why I should do any more. None of the canasta problems existed before EA took over. The environment was more social, people were polite and enjoyed having fun. Fun doesn't seem to be in the vocabulary of most players. If you want me to help, please tell me EXACTLY what info you need (it is NOT a compatibility issue!!).
EA Staff (Retired)Hey there, everyone.
To help us track down what's going on, please share the following information.
The rating information for both you and your opponent, as well as the time the game was played, would help so much in tracking this down.
@luvzwordsy1 - As for your avatar, everyone is assigned a random temporary avatar on Answers HQ when they start posting. In your case, you got an avatar from the game Anthem. You can change your avatar at any time via your Profile.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
It's now November, 6 months of this rating problem. It gets worse, not better. In addition to losing rating points every time I eat, sleep, or play another Pogo game, I now lose points after almost every game, whether I win or lose the game. I started early today at 1159, won 4 games in a row... rating went to 1135, then1118, 1103, 1082. This is unacceptable. You don't care at all about card players, you only care about gems, gems, gems and gamers. We are treated like dirt and charged like high rollers. It's shameful. Most Canasta players are middle-aged plus and Canasta nets you no money because few if any challenges to buy and most people just like to play. We're in the middle of a pandemic and most of us who are disheartened will leave Pogo as soon as conditions improve. Please find a solution or at least tell the truth that you have no intention of doing so.
I played ranked games until I reached a rating of 1000 on Canasta, I log out and log back in and my rating was 826!! How did I lose rating when I was not even playing or even logged into pogo? That is discouraging!
tired of this issue - i pay good money to play canasta - main reason i stay with pogo - but losing points every time i win - absolutely unacceptable..Its a problem they really need to fix - or are all the programmers useless ?
Agree on all that you said. Been going on for months. They issue new games all the time, yet haven't made any effort to fix the many rating/ranking issues. I propose that they no longer rate. Just count wins and losses. If you leave a game, it counts as a loss. Simple. Forget the red 3 counts as they're out of control anyway.
