jigsaw treasure hunter keeps freezing

I'm having the same issue with Jigsaw Hunt. The screen freezes and go's dark.  I've tried the solution that has been suggested but it is still freezing. HELP! PLEASE    

I am having the same issue with Jigsaw. Hopefully they will find a solution before the bingo ends. 

Same here loads partially than stops.  I'm on chrome.  Hate when they give us challenges you can't do.  

Still freezing up for me too!!!   It;s getting annoying with constant issues with games

Hello, ??? Is anyone there?? All my challenges for this week are done. All but the Jigsaws Hunting. Help would be greatly appreciated. Thanks. 

ouchmomLJ​ Reba0421​ AngelinRI14​ vikinglady4​ lisav41​ Reba0421​ 

Hello! Sorry for the delayed response. Would you mind trying a few troubleshooting steps to try and resolve the problem?

Troubleshooting Steps:

Clear Browser Cache and Cookies: Temporary files or corrupted cookies might be causing issues. Clearing them often helps.

Update Your Graphics Driver: Troubleshooting graphics on PC An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver to see if this helps resolve the problem. 

Power Cycling:  Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router and helps with updates. Additionally check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 and up!

Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes or fails to update completely this could cause a lag in performance.

High Usage: Freeing up system memory by closing other tabs and applications is a simple but effective way to improve performance when playing HTML5 games.

Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout, freeze and exit abruptly. System requirements to play Pogo games

Additional Troubleshooting Steps > Pogo Troubleshooting Guide

If you continue experiencing problems, please share the device you're using, the web browser, your screen name, and any error messages you might be encountering.

😊Give one of these troubleshooting steps a try and please feel free to reach out again and let us know how it goes!

i have tried requesting help also, i have had no response. 

Hi,

I am using Google chrome on  surface pro 6. user name is Lisav41. The only game i cannot play is jigsaw, when i play it loads i can move a couple pieces then my screen freezes and i need to restart my device, Please let me know what i can do, I have done everything you already mentioned.

Thank you,

Lisa

lisav41​ 

Hello! Have you tried the troubleshooting steps - if so, would you mind providing the information of what the web browser, device, your screen name, and any error messages you might be encountering.

I double checked the game before replying and I was able to complete the weekly badge.

lisav41​ 

Thanks for clarifying! Here are some targeted fixes that have helped other players:

Lower Your Monitor’s Refresh Rate
Right-click your desktop → Display Settings → Advanced Display Settings
Set Refresh Rate to 60Hz
This helps stabilize gameplay for certain HTML5 games 

Disable GPU Hardware Acceleration
Go to Display Settings → Graphics Settings
Click Change default graphics settings
Turn off Hardware-accelerated GPU scheduling
This reduces crashes caused by graphics overload

Clear Browser Cache & Close Other Tabs
In Chrome: Settings → Privacy and Security → Clear browsing data
Close all other tabs and programs before launching Pogo
HTML5 games can be memory-intensive

Try a Different Browser
Pogo supports Chrome, Edge, and Firefox
If Chrome keeps freezing, test the game in Edge or Firefox

Disable Pop-Up Blockers
Pop-up blockers can interfere with game loading
Temporarily disable them while playing Jigsaw

Please also check for system updates on your device for the month of August 2025.

Sidenote: I am playing on a Microsoft device as well using Edge.