cannot play scrabble
I cannot move my letters from my tray to the board in Scrabble. This started yesterday morning. You can get them to move by any means.
Forum Discussion
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @KatiesuewhoP98.
As it sounds like you're facing a technical issue, I went ahead and moved your post from the general discussion board to the technical help board to better assist you.
Let's see if some troubleshooting can get those pieces moving for you again. Please run through our HTML5 troubleshooting and let me know how it goes for you.
Arrenai 🐱
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EA_ArrenaiEA Staff (Retired)
EA Staff (Retired)Hey there, @KatiesuewhoP98. I'm just checking in. Have you had a chance to run through the troubleshooting yet?
Arrenai 🐱
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I followed all the troubleshooting and still cannot play scrabble. This happens every time you guys decide to change something. It is super annoying. If I cannot get in to play scrabble this website is of no use to me and I will probably cancel my membership.
Joanne Griffin
- EA_Arrenai
Hey there, @KatiesuewhoP98.
If you've tried the troubleshooting and the game is still not responding properly, can you please post your DxDiag (if you're a Windows user)? I'll be happy to take a look to see what may be going on.
Arrenai 🐱
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Here is the dxdiag file you suggested I send. Joanne Griffin for Scrabble.
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