cannot play scrabble
I cannot move my letters from my tray to the board in Scrabble. This started yesterday morning. You can get them to move by any means.
Forum Discussion
I followed all the troubleshooting and still cannot play scrabble. This happens every time you guys decide to change something. It is super annoying. If I cannot get in to play scrabble this website is of no use to me and I will probably cancel my membership.
Joanne Griffin
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @KatiesuewhoP98.
If you've tried the troubleshooting and the game is still not responding properly, can you please post your DxDiag (if you're a Windows user)? I'll be happy to take a look to see what may be going on.
Arrenai 🐱
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Here is the dxdiag file you suggested I send. Joanne Griffin for Scrabble.
- EA_Arrenai
Hey there, @KatiesuewhoP98.
It looks like you're using a Microsoft Surface Pro 6. As the Surface family is not supported for Pogo, this may be what is causing your issue with moving the tiles.
One thing I would recommend is trying either the touchpad that is attached to the physical keyboard, or to plug in a mouse to see if that improves the movement. Please give that a try and let me know how it goes for you.
Arrenai 🐱
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That is really strange as up until two weeks ago - when I sent you the first email - I had been playing SCRABBLE on this same Surface Pro 6 for over two years. I did try using the mousepad on the separate keyboard as well as a separate mouse. Neither works. I can sign into the game - get the game started and then cannot move the letters. I can play any other game on Pogo - why would this one be different. I guess I will have to write and get my subscription canceled and refunded. It is all so stupid. I have been a member of Pogo for over 10 years . thank you for your time.
Joanne Griffin
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