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ArmyWarrior2012's avatar
ArmyWarrior2012
Seasoned Novice
6 years ago
Solved

Can't play Trizzle

For some reason I can't play Trizzle on classic Pogo or Early Access.  When I make a move, it freezes up on me.  Can you please help me with this issue or have suggestions?

  • Hey there, @ArmyWarrior2012. I'll be happy to help out here.

    For freezing and loading issues, please give our HTML5 troubleshooting a try. It covers a lot of bases when it comes to these issues.

    Arrenai 🐱


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17 Replies

  • ryebabie1's avatar
    ryebabie1
    6 years ago
    @EA_Arrenai Trizzle does not work on new browsers. It works on prior browsers that are no longer supported on pogo. You need to stop the challenges for this game until it's fixed. I stops on the tutorial page, which can't be turned off because you don't get that option.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @ryebabie1.

    Trizzle is designed to work on all supported browsers and we cannot support previous versions. I was able to complete today's daily challenge using the new Microsoft Edge using version 83.0.478.56. I forgot to update it this morning, and there is a newer version than the one I finished the challenge on, but so long as you're running version 83+, you should be fine. This should also be the case for Chrome and Firefox using the latest versions.

    If it's not running well for you, can you share your Pogo Compatibility Tool information? I'd love to take a look.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • linuxlynx1987's avatar
    linuxlynx1987
    Seasoned Newcomer
    6 years ago

    I noted your last reply in this thread was July. This is now late November and the game freezing issue has not been resolved. I'm having the same problem as many others -- the game is apparently not loading completely since there is no option to turn off the tutorial (which I don't need anyway). The game loads, though incompletely, goes through the three-step how-to-play, I make one move and the game freezes. Yes, I have tried the diagnostics you suggested. Tried other browsers (same results) . This has been going on for months. Sloppy coding??

    I like the game, but as it currently is, it's unplayable. I got lucky for the last challenge -- the game worked and I thought "Yayy! They fixed the problem!" Today's weekly challenge ... ugh, game is still freezing after one move. Since the challenge is mega matches, that means it will take more than one move per game to achieve that goal.

  • I am having the same problem and I did the trouble shooting, cleared my history, restarted my computer and still having the same problem. I have even reset my resolution that didn't help either.

  • Same issue. Both of Google Chrome and Edge. Make a move, it feezes and you can't click on the game board anymore. Tried opening and closing browsers, restarting computer, etc. I have 16GB of RAM, so that's not the issue. No other game does this.

  • quietdiWR's avatar
    quietdiWR
    5 years ago

    Once Trizzle stopped working for me, the only solution I found was to Disable Hardware Acceleration in the browser Settings.

    Browsers: Chrome and new Edge (Edge Chromium)

    Trizzle problems I encountered:

    1. Game freezes after first match of dolls.
    2. Tutorial keeps running, even though I had disabled it (set it not to run).

    I only disabled Hardware Acceleration in Edge. Thus, I can only play Trizzle in Edge.

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