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mxprablsmheb's avatar
mxprablsmheb
3 years ago
Solved

Can't restore Bejeweled Classic paid Version

In August and then again in September of 2016, I had purchased Bejeweled Classic, but when I download the game, it's the ads version, not the paid version. I have a samsung s22 ultra. When I try to r...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @mxprablsmheb I would recommend starting with our Troubleshooting games on Android and checking if this continues. 

GalaxiesFarAway's avatar
GalaxiesFarAway
Hero (Retired)
3 years ago
@Aphek It could be that the game is not compatible with your newer device. Therefore, the download fails....
Aphek's avatar
Aphek
3 years ago
@BurghBaby Thanks. That would be surprising as the game otherwise works fine, the phone is a Pixel 7 Pro with latest version of Android, and the Bejeweled Classic Play Store details explicitly state "Compatibility: Works on your device"

I chatted with an EA Advisor who created a ticket and also had me submit a bug report directly. Once they get back to me with a resolution, I'll update this thread.
  • chibiphoenix91's avatar
    chibiphoenix91
    3 years ago

    Hi,

    Have you been able to get your purchases restored?

    I am facing the same problem after having upgraded my note 9 to the S23 ultra...

    • Aphek's avatar
      Aphek
      3 years ago

      No. Went through another ticket/chat support cycle but it didn't work out. Decided for all the hassle, I'd rather just buy the unlock again than keep sinking time into it. Good game, worth a couple more dollars.

      Thanks for asking, have a great week!

      • GalaxiesFarAway's avatar
        GalaxiesFarAway
        Hero (Retired)
        3 years ago
        @Aphek Thank you for taking the time out to answer. Really appreciate it. You as well have a great week.

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