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supplyPgWKpJ's avatar
supplyPgWKpJ
5 years ago

crossword cove - Marks as idle while active

While I am playing Crossword Cove (even as I'm typing) a popup appears that asks me if I want to continue playing (like I am sitting idle). 

I am using an All In One with wireless keyboard and mouse. When I click on Continue and I'm back in the game I have to click on the puzzle again for my keyboard to work with the puzzle.

I have not seen anyone else with this problem but if you could fix this bug for me (or tell me how I can fix it), it would be MUCH appreciated!

AuntGrandma95

[CM edit - Updated title for clarity.]

5 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @supplyPgWKpJ.

    Thanks so much for this report. To help us track it down, can you share your Pogo Compatibility Tool 'system information' results here in the thread? It would help a ton.

    Arrenai 🐱

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @supplyPgWKpJ.

    Fortunately, Flash and Java is not needed for HTML5 games, so you're fine there. 🙂 Were you able to get the System Information section beneath that, which has your Operating System, Browser Version, and all those details? If you're able to paste those results here, it would be super helpful.

    Arrenai 🐱

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @supplyPgWKpJ. I'm just checking in. Were you able to get the System Information section of the Pogo Compatibility Tool for us? It would help a lot in troubleshooting.

    Arrenai 🐱

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  • MontanaC7's avatar
    MontanaC7
    5 years ago

    This is the compatibility report for  my computer.  I also had it reported that I was idle while typing in ansewers in the crossword.

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