We didn't receive our annual benefits this year when Club Pogo renewed and it has been 7 days. How do we contact support instead of being in an endless loop of trying to search for the right topic to actually get the option?
I am logged in but links don't work. My POGO account auto renewed but I have yet to receive my 100 gems or extra month. I have yet to find any way to contact "customer service" other than posting in a forum. My account is set on auto renewal and has been for several years. Please respond.
Same here. They took my money for annual renewal but 15 days later I have NOT gotten my 100 gems or extra month? I am going to cancel
Hello! There are a few options we have to report this problem.
Pogo Sconnie mentioned this in the Pogo Forums and there is a link to report this problem: Games Forums Home | Player Accounts Service Update
Games Forums Home | Service Update - Renewal Gems
To contact EA Help directly about your account, you can click on the link below to start a case by clicking chat with us and following the steps.
I want to update my EA Account information - Pogo
Hope this helps & Take Care!
Update: 1/17/2024
The team is investigating this issue & thank you to @EA_Rtas for supporting our Pogo community 🎉
Renewal date was 1/3/2025
Pogo Username is BigT2004ZG
Appreciate you getting that sent to the correct team to look into this. Will I get any updates on progress made?
My POGO renewal was in December of 2024, I pay yearly. I noticed my gems were not added to my account. Who is in charge of this, And how do I get my gems? We pay yearly, it seems the gems would add automatically?
Why havent I received my renewal gems?My account was renewed on the 13 of this month.
My user name in POGO is Dukey44
Thank you for trying to get this straightened out. 🙂
Community ManagerThanks for all the info folks! The team is actively investigating and working to get this resolved as soon as possible!
Community ManagerCommunity Manager
EA Staff (Retired)
