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LisagSerafini's avatar
LisagSerafini
Rising Newcomer
2 months ago
Solved

double charging for membership

Has anyone else had this problem? I was charged 4 days ago for my membership then again this morning and did not receive the free gems even that it says you get for renewing your membership ! 

  • EA_Rtas's avatar
    EA_Rtas
    2 months ago

    Hey there! 

    Sorry to hear about this, being double charged for a single renewal definitely doesn't sound right.

    Unfortunately we can't help with payment issues here on the forum, for help with that kind of issue you'll need to get in touch with EA Help directly which you can do so by following this link here

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  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there! 

    Sorry to hear about this, being double charged for a single renewal definitely doesn't sound right.

    Unfortunately we can't help with payment issues here on the forum, for help with that kind of issue you'll need to get in touch with EA Help directly which you can do so by following this link here

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi just checking in to see if you were able to get this resolved? 

    I'm going to mark my above post as the solution as it is the correct path of action and I want to highlight it for anyone else who may run into this issue.

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