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LisagSerafini's avatar
LisagSerafini
Rising Newcomer
10 months ago
Solved

double charging for membership

Has anyone else had this problem? I was charged 4 days ago for my membership then again this morning and did not receive the free gems even that it says you get for renewing your membership ! 
  • EA_Rtas's avatar
    10 months ago

    Hey there! 

    Sorry to hear about this, being double charged for a single renewal definitely doesn't sound right.

    Unfortunately we can't help with payment issues here on the forum, for help with that kind of issue you'll need to get in touch with EA Help directly which you can do so by following this link here

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