Re: Merge Academy - Missing Content

I have seen other discussions of this, some going back over a year, but there doesn't seem to be any resolution to the issue.  Every time I choose Merge Academy energy as a reward, or it is a daily award, it never shows up in the game. Many people seem to have the same issue, so I don't think it is a configuration issue.  I get all the other awards I choose, just not this one.  I have checked all my cache and cookies, even though that doesn't seem to be a likely culprit when only one game is affected.  I play on Safari on a Mac desktop (all updated), and on a (brand new) iPad. Same problem on both platforms. And only with awards from outside the game.

I am attaching a screenshot from this week when I was supposed to receive 11 energy.  I went into the game, refreshed several times, and still only the 100 I accumulated over night.