Forum Discussion

wiggleworm6200's avatar
wiggleworm6200
3 years ago
Solved

Game on Pogo not loading

I have been trying to play Mahjong Sanctuary for hours now but it will not load past 70%. I have cleared my cache and closed out the pogo game page and gone back in but still nothing past 70%.
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi Pogo Players,

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi Pogo Players,

  

Can you try going through the following steps and let us know if you continue running into issues after? 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 

If you continue to run into issues Please Let us Know: 

  • Screename:
  • Device Make/Model:
  • Which Web Browser (and Version) is being used:
  • Are you getting an Error Message? (If so what is it)

Thanks!   

shelby72455rh's avatar
shelby72455rh
3 years ago

I had to reset my Chrome and now Pogo does not load on Chrome.  It loads to the home screen for Pogo but not for the game.  In this case it is for Pogo Addiction Solitaire.  I have tried all the solutions offered and they do not work.  I am able to play on Safari and Firefox.  But i would rather be on Chrome.   Thank you so much!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @shelby72455rh When you try to play on chrome, does it show a white screen, give any error message, or just load at the top tab?

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