Forum Discussion

5 years ago

Solved

Game randomly restarts

This is still happening, I was nearly finished in a Mahjong Sanctuary game and it randomly restarted so I lost all progress.

EA_Illium
4 years ago
Hello Pogo Players,

I wanted to confirm who may still be having the issue, were games seems to reload or restart during playing?

If you are running into this issue can you first go through our HTML5 guide, then checking if this continues?

If so please let me know the following:

Device and web browser yours using?

The game this is happening in?

How long into playing a game does this happen?

10 Replies

SunnyTeeLight
4 years ago
This started happening to me yesterday. 3x so far while playing Mahjong Sanctuary, Mahjong Safari, and First Class Solitaire.
I didn't have this problem when it was happening to others.
justenuf111
4 years ago
@SunnyTeeLight I didn't have it till yesterday but last night I had it in Sanctuary and today I had it in First Class Solitaire.
urug6969_2
Rising Hotshot
4 years ago
This is still happening, had it several times in the middle of long Quinn's games!
BlueStar1988
Seasoned Traveler
4 years ago
I've been having this problem with first class solitaire and a few other games. They all played fine until recently.
quietdiWR
4 years ago
This is still happening to me. I have had it happen several times in Quinn's Aquarium. Quinn's Aquarium games that I have just a few tile matches to win the game, or games in which a successful completion is in sight.
Jeklebetd
4 years ago
WILL NOT LET ME FINISH ANY GAME....KEEPS SAYING RESTART!
Lennix7375
4 years ago
I am having same issue with Pogo Suduko
EA_Illium
EA Staff (Retired)
4 years ago
Hello Pogo Players,

I wanted to confirm who may still be having the issue, were games seems to reload or restart during playing?

If you are running into this issue can you first go through our HTML5 guide, then checking if this continues?

If so please let me know the following:

Device and web browser yours using?

The game this is happening in?

How long into playing a game does this happen?
lady4one
4 years ago
Device and web browser yours using? Windows 10 on Google Chrome Version 92.0.4515.131 (Official Build) (64-bit)
The game this is happening in? Poppit Bingo, Mahjong Garden, Mahjong Sanctuary
How long into playing a game does this happen? always near the end. On Bingo, as the last bingos are being called or just after, but before credit for the game. I cleared my cache, restarted everything, and did everything I can think of to fix this. It just started happening last week and is getting worse.
anon777478
2 years ago
playing quins aquarium and it restarts taking me out of the game this is happing in all the games