Pogo Games Not Loading

Game says "having trouble loading games. Please try again later."

hello im having trouble on games that will start to download and it will say if this coutine contact us

got the same problem seems to happen every few days at the moment

This is the second day running that I've found no games are opening. I see the advert and then the part of the screen where the game would be just goes black. I've tried waiting but nothing happens and I've tried refreshing the page and just get the same result.

I use a Chromebook.

same for me

I've just found that if I double-click on the black space I get a line of gibberish!

same here how do you fix it

Same here. Over twenty some years .And now for the last few months games will not load.

I've 'Inspected' the page and found a string of looping error messages

Hi everyone! If you've been experiencing issues with games not loading, I understand how frustrating that can be and currently there could be a variety of reasons why! A perfect storm of software updates has been released in just the past 7 days.

It's important to note that these updates often roll out gradually over days or weeks, and the timing can vary based on your specific device, manufacturer, carrier, and region. As a result, not all Pogo players will receive these updates at the same time, which can lead to a mix of different software versions at any given point.

This fragmentation can sometimes cause temporary compatibility issues with a browser-based gaming site like Pogo.

Browser Updates:

• Google Chrome — Updated July 26–27, 2026
• Microsoft Edge — Updated July 25–27, 2026
• Firefox — Updated July 21, 2026
• Safari — Updated July 27, 2026

Device & OS Updates:

• Windows 11 — July 20–27, 2026
• macOS Tahoe 26.6 — Released July 27, 2026
• iOS 26.6 / iPadOS 26.6 — Released July 27, 2026
• Android Security & System Updates — Rolling out July 21–28, 2026 across Samsung, Pixel, and other devices

Graphics Driver Updates huge for online gaming!

• NVIDIA GeForce Game Ready Driver 536.98 - Released July 25, 2026
• AMD Radeon Software Adrenalin 26.7.2 - Released July 26, 2026
• Intel Arc Graphics Driver 101.4086 - Released July 24, 2026

💡Some HP Users also reported HP Device Firmware Updates & HP BIOS Updates

While these updates bring important security fixes, performance improvements, and new features, they can sometimes cause temporary hiccups with browser-based games like Pogo, plus they can also change the configuration of our devices - main culprits = disabling the Hardware Acceleration in our browser settings (we need this on to game), updates may also cause your browser to retain outdated cookies, cached files, or temporary data. These leftover files can interfere with how games load and the overall performance of our devices.

Fun Facts about Modern Technology: Phones, tablets, laptops, and desktops now stay in a constant cycle of updates and background activity, often collecting diagnostic information as they run. It’s a good idea to check your settings and clean your devices from time to time to enhance their performance.

🌐 Our internet routers also need digital cleaning and updating too! Over time it stores old data and settings that can slow things down. A quick check now and then helps keep our internet running smoothly.

How to: Switch it off for a few minutes, then turn it back on! Periodically checking your speed also ensures that you're receiving the service you're paying for!

Here are some useful guides to help you return to playing. These guides are beneficial not just for Pogo, but also for the overall maintenance and security of our devices.

A few quick things to try:

• Clear your browser cache and cookies: This fixes a lot of sudden loading issues.
• Try a different browser like Chrome, Firefox, or Edge as a workaround.
• Make sure your browser is fully updated: Older versions can prevent games from loading.
• Temporarily disable any extensions or ad blockers that might interfere with game scripts.
• Restart your device to clear anything stuck in memory.
• You can find help with these steps here → Pogo Troubleshooting Guide

For further assistance tailored to specific devices, browsers, and other checks, kindly refer to the guides listed below.

Troubleshooting By Device

• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones
• Pogo Troubleshooting Guide: Apple Devices

Browser Help Guides 

• Chrome Help Guide→ Chrome - Google Chrome Help
• Firefox Help Guide → Firefox Browsers | Firefox Help
• Microsoft Edge Help Guide → Microsoft Edge | Microsoft Support
• Safari Help Guide → Safari Mac - Apple Support

Network & Graphics Drivers

• A Pogo Player's Network Guide
• Pogo Graphics Guide - Windows Users

📋 Still Having Issues?

If you continue to experience an issue after completing the troubleshooting steps, please get in touch with EA Help for additional guidance here → Pogo – Official EA Help support  Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case and speak with someone anytime you need help 🙂

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.