Re: Pogo: Missing Gems, Content and Power‑ups

debeye7​ 

Hello and welcome to EA Pogo Forums! I'm sorry to hear that you're experiencing difficulties with prizes in Garden Blast. Not receiving your prize should absolutely not be happening, especially when it is occurring repeatedly.

Since this involves missing prizes and rewards, this needs to go directly to EA Help, they have the specialized tools to investigate what is happening and hopefully recover your missing rewards!

Please reach out to them here → Pogo Customer Service Guide: Where to Go & How to Get Help

Hope EA Help gets this sorted out for you quickly 🌷

I am having the same issue. The game is not working it is not us. Pogo please check again or at least check on our actual progress.

.. 

I did everything you said to do and I don't have chrome. It's still not working, at least give us the credit for it.

For the last two days daily task and star chest gifts have not been awarded. Every time I click on the gift box it disappears. I've cleared cache and cookies and still the same error each time. How can this be fixed?

I just played 3 games of Garden Blast and used bombs in all 3 of them. I did not get credit for them. 

I had a lot of Star Chests saved up in Garden Blast (24 or so). They all disappeared yesterday. I’m guessing there was some sort of glitch or reset. 
Please replace my content. 

Hi there and thank you for reaching out! I am sorry to hear you are experiencing issues with purchases or missing content, please take a moment to view the steps for help.

At times our devices just need a quick refresh!

Cleaning up temporary files, installing updates and rebooting can reset the background processes that handle tracking and progression. After restarting and logging back in, items that seemed to be missing will often reappear as the system reconnects and syncs properly with Pogo's servers.

Please take a moment to work through a few basic troubleshooting steps designed just for our community here → Pogo Troubleshooting Guide

If the troubleshooting steps do not resolve the issue, please reach out to EA Help for private assistance!

• EA Help → Pogo's Official Support

Other helpful links:

• Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help
• From the Pogo Team → Getting the Help You Need on Pogo 

Friendly Reminder to all readers: 

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.

Hope everything works out for you and Take Care 🌷🐈‍⬛

Not getting my reward for winning 3 games with 3 moves or more left, and not getting the daily reward (and 120 seed funds) that I should get

And it happened again!  Everytime they "improve" a game it seems to break more...

I'm not getting all my rewards 😒

I am having same issue. I completed garden blast on the second clue but it’s not giving me the picture on grid. Still says not complete