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Utilitysort's avatar
Utilitysort
New Novice
21 days ago
Solved

Garden Blast Premium Pass

 The game is not showing the purchase of the Sprout pass premium. My gem account was charged.

bug
  • EA_Lanna's avatar
    EA_Lanna
    17 days ago

    👉 *Marked as solution for visibility purposes only. 👈

    Hi Folks,

    Thanks so much for replying with the information I asked for. I've included it in my report, and I'll update this thread as soon as I have any available updates. 

    I spotted a few posts looking to reach out to our support team, but they were hitting a wall. To help, I've popped together a guide that shares the steps. Follow those steps, and you'll be able to contact our support team for help with Pogo issues:

     

    - EA_Lanna

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  • SMDeasy614's avatar
    SMDeasy614
    Rising Newcomer
    12 days ago

    Why is there still no resolution to this? Many of us are out $15 or more!!!

  • moneyhoney85020's avatar
    moneyhoney85020
    Rising Newcomer
    3 days ago

    why is this still not resolved I bought my sprout premium past sept. 1 st took my gems but no pass activated still show as lock. I told you about in this thread

  • iasak2's avatar
    iasak2
    Seasoned Newcomer
    2 days ago

    I'm having such problems trying to get help, to get either my 190 gems returned or get the September Sprout pass that I bought. It worked for a day then nothing. 

  • Utilitysort's avatar
    Utilitysort
    New Novice
    13 hours ago

    I can't get help with the same issue. Like a maze trying to get support! I bought the pass, was charged for the pass. Have posted here, have tried several times to run the circuit to get to support...still nothing. Still charged the gems, and no one is doing anything about it. 

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