I changed my email address and username a few days ago. Now when I try to play a game, I get a pop-up message saying that I need to join club pogo. It will not let me expand my window, so I re-joined even though I have been a member since 2012. It says I have a 7 day free trial but I am still having the same problem, Any ideas on what to do???
Hello! What you are describing pertains to the creation of an entirely new Pogo account.
"I changed my email address and username a few days ago"
Currently, we do not have the ability to modify our Pogo usernames once established.
"I get a pop-up message saying that I need to join club pogo. It will not let me expand my window, so I re-joined even though I have been a member since 2012."
Pogo has two types of users: Pogo Members and Club Pogo Members
It sounds like your account established in 2012 was a Club Pogo Membership, that may have not renewed due to the payment information on file being invalid, so then it switched you to a free account due to nonpayment of the Club Pogo renewal.
Is this why you created a new username and email address?
I never changed my username or email address.
I have a receipt from Pogo that the payment was posted to Pogo. Even have the transaction number which I have sent to Pogo but I can not play as a fully paid member to Club Pogo.
I have been playing since 2012 with no problem until now>
Community ManagerCommunity Manager
EA Staff (Retired)
