Forum Discussion

gmwphoto's avatar
6 years ago
Solved

Gems showing -1 in Early Access

I just purchased gems.  In Pogo Classic it shows I have 1913 gems,  in Early Access it is showing I have -1.  What is going on?  I had 688 gems and purchased 1325 more because it was tellinh me I was at -1 in Early Access.  I purchased the additional 1325 gems and it is still showing -1 in Early Access.  I have tried to purchase power ups in Quinns Aquarium before and after purchasing gems and it is still showing -1.  Pogo Classic show 1913?  What is going on?

[CM edit - Updated title for clarity]

  • Hey there, @gmwphoto.

    If you're in Pogo Early Access and it's not letting you use the Gems you purchased, let's try a little troubleshooting.

    Please try clearing your browser cache. It may have some old information that's keeping the correct count from being read.

    Go ahead and give that a try and let me know how it goes for using your Gems.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

2 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @gmwphoto.

    If you're in Pogo Early Access and it's not letting you use the Gems you purchased, let's try a little troubleshooting.

    Please try clearing your browser cache. It may have some old information that's keeping the correct count from being read.

    Go ahead and give that a try and let me know how it goes for using your Gems.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @gmwphoto. I'm just checking in. Are you still having trouble getting your Gems to show in Early Access?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,139 PostsLatest Activity: 37 minutes ago