Gin and Canasta issues.
My friend and I could not find each other in gin or canasta if we had a private table so I spoke to EA and they had me run the trouble shooter. I did have a couple of things turned off that need to b...
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I set up the table and waited to start until my friend arrived but again she couldn't see me or my table so no I hadn't started the game yet.
Thanks.
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @dcat14. Thanks for the update!
I did a test between two accounts on Jungle Gin HD, and I found that I was able to find the table.
If you are still unable to see each other, can you share some details about the rules you have set on the table? I'd like to see if there's any particular setting that may be limiting visibility.
Using Jungle Gin HD as an example:
- Is your table set public or private?
- Is your table limited to skill levels?
- Is there a time limit set?
- Are there any changes to your Game Settings, such as Aces status / points per game / etc?
- Do you have your settings saved for reuse in future games?
Let's see if we can figure out why it's displaying for others but not for you and your friend.
Arrenai 🐱
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Well I thought I said some where that we did finally get her to find me in gin but she still doesn't find me in canasta.
Last night she couldn't find me in gin until she deleted temp files. And then she found me.
Are your games that seriously messed up that we can't have ANY other temporary files on our computer for it to work? Seems whacky to me. Thanks for your reply.
- EA_Arrenai
Hey there, @dcat14.
It's possible there were old Pogo data that was keeping the site from updating on her end. Clearing the cache can help pull down new data, so it is recommended to clear cache on occasion to clear out outdated info.
It's good to hear that she was able to find you, though. Thank you for the update.
Arrenai 🐱
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Clearing cache worked for gin but what about canasta? Still broken?
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