I agree completely! I was sure I'd quit last year and not renew my membership. Thought I had removed my credit card information from my account so they couldn't automatically renew, but that didn't work. I am so frustrated and there's no good way to complain and get a response. Pogo lets us vent once in a while, sending surveys, but they don't care what players say. I'm sure they ask just to make us think they are listening, but they couldn't bother to go through all the responses and take them into consideration.