having trouble with the game Mahjong Sanctuery all the things are black

Jtk62040ej​ 

Hello and thanks for reaching out. Sorry you are having issues with Mahjong Sanctuary and Lucky Cat Bingo. 

Currently there is a Service Alert on Lucky Cat Bingo issued by Pogo_Sconnie > Games Forums Home | Service update - Lucky Cat Bingo Watch for updates on the Lucky Cat Bingo posting here you commented on or on the Pogo Forums for updates.

Mahjong Sanctury: When Mahjong Sanctuary (or any WebGL‑based browser game) suddenly shows black tiles, missing images, or a completely black play area, it almost always indicates the graphics driver. Please take a moment to view this guide I developed for our community here in EA Pogo Fourms > Pogo Graphics Guide

Currently Mahjong Sanctuary is loading and playing as designed on the Pogo website itself, which is good news. Preforming a few system checks with your graphics driver and other system checks outlined in the Pogo Troubleshooting Guide should help with the images displaying again.

To resolve the black images on Mahjong Sanctuary, I recommend:

• Checking for graphics driver updates
• Performing the system checks outlined in the Pogo Troubleshooting Guide
• Ensuring your browser has hardware acceleration enabled
• Restarting the browser or trying an alternate one as a quick test

These system checks aren’t just helpful for Pogo they keep our devices running smoothly, securely, and up to date.

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.