Hello, my name is Buck Ely. I have a problem pogo

Yes, like I said my name is Buck Ely. My wife has had Pogo for many many years. She hadn’t had it for four years and she tried to get on it about a week ago and then she tried to get back on here in a couple days and they said she was currently banned. I don’t know why she hasn’t talk to nobody hasn’t done nothing else. I need to know why she’s banned so can someone please tell me why I would really appreciate it. -email address removed-. Thank you very much and thank you for your cooperation. I appreciate.