Forum Discussion

New Rookie

1 day ago

How can I save my progress in Farm Merge?

How can I save my progress in Farm Merge? Each time I come back to the game it tells me my progress wasn't saved. So how can I save it? Thanks

bug

dillyhead

Rising Novice

1 day ago

Sorry to say, but I have spent hundreds on this game, and sometimes (but not always) when I disconnect I lose all my accumulated energy and supplies. I bought the 1000 supplies early this morning, between opening up new pink areas (for real money) and playing myself, I had well over 400 supplies left when I disconnected. I also had 500 energy which when I came back in moments later had reverted to something like 42/80. These issues have been ongoing, and yesterday I didn't spend much because of it, however today it appeared to be saving, so I spent considerably more money. I really would like a refund of the energy and the supplies, or the cash I spent obtaining those. Thanks for your attention to this matter.

EA_Lanna
Community Manager
17 hours ago
Hi dillyhead,

Thank you for flagging this. It sounds like it might be a bug. 🤔

I've bubbled it up so it's on the team's radar. It may help with reproducing the issue if I can pass along your Pogo username, too. If you have a screenshot to help illustrate it, I'll pass that too.

In the meantime, we can't look into missing content through the Forums, but our support team may be able to assist you. Follow the steps in this guide to get in touch with them for one-on-one support:

[POGO] How to Contact EA Support

- EA_Lanna
jenepeel
Newcomer
16 hours ago
YES!!!! I am having the same EXACT issue. I have spent money to buy gems to get the pinked out areas and when I used the energies it's okay so long as I don't back out. The second the game senses I'm idle my energy resets to 1. I have lost almost 500 units of energy! I feel ripped off because it's not easy to report. The last time I reported an issue with a game where I bought gems to purchase power packs I never heard back.