Forum Discussion

3 years ago

how do i get help with a game problem?

I am still having the problem with cookie connect. You play the game and it freezes at the end and no credit. I lost the Mothers day challenge because of this issue. Emailed got response did the step...

cafedelon

New Ace

3 years ago

@anon095485I sympathize with you. That is very frustrating to try to complete and game and its challenge only to be shut down by game freeze.

I am a volunteer not a member of EA that runs Pogo. I will try to help.

The most common cause of game freeze and blank screen (black or white) is having one's browser cache (memory) become full. When that happens, the browser cannot load more info and the game freezes or the screens goes blank.

One way to avoid this is to clear one's browser cache. If you are not sure how to do that I will add detail guidance in the link below.

https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015

I have been playing Cookie Connect for the past few days and I know it is working. So something on your end needs to be changed to correct the problem.

Also keep in mind that it helps to close all programs or apps that are running in the background, like emails and other websites that are open.

Kermitthefrog99

New Traveler

3 years ago

I disagree it is not on the op's end cookie connect freezes for me too when I win the game and its happening to some other players too but not all people are having the freezing problem. people are reporting it freezing on the pogo forums and pogo has said they are aware of the problem