how do i get help with a game problem?

@anon095485I sympathize with you. That is very frustrating to try to complete and game and its challenge only to be shut down by game freeze.

I am a volunteer not a member of EA that runs Pogo. I will try to help.

The most common cause of game freeze and blank screen (black or white) is having one's browser cache (memory) become full. When that happens, the browser cannot load more info and the game freezes or the screens goes blank.

One way to avoid this is to clear one's browser cache. If you are not sure how to do that I will add detail guidance in the link below.

https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015

I have been playing Cookie Connect for the past few days and I know it is working. So something on your end needs to be changed to correct the problem.

Also keep in mind that it helps to close all programs or apps that are running in the background, like emails and other websites that are open.