How do we get help?
This company makes getting help impossible. This happened in a level, this is frozen. I spent coins to get here; my progress will reset because of this. I want resolution. I want gems or a refund. It...
Forum Discussion
Hello! Sorry to hear about your game freezing up, no fun!
Due to privacy policies and forums begin a public space, the most effective method to discuss refunds or account-related concerns is to reach out to EA Help directly, they will have the capability to access your account in a secure and private manner.
You can contact EA Help by following the steps found in this guide > How to Contact EA Support
Additionally, you can find the link to EA Help located on your My Account Page on Pogo.
Hope everything works out for you, and I wish you the best!
Want to see my transcript from there? I waited over an hour for someone to arrive. I spoke with someone, and they transferred me, putting me back at the beginning of the queue. I am again behind 100 people. EA is the worst. I swear there needs to be a class action lawsuit against them. They take money and give no recourse to get it back. It is gross.