Solved
Merge Academy
My game is still frozen. What do I do to get it fixed.
Finally fixed ty.
Forum Discussion
4 Replies
Merge Academy been locked for me since September 16. Contacted POGO through this venue several times. Understand "they are working on it." Seems everyone who levels up gets locked out. Eventually no one will be able to play. Doesn't fare well trying to complete challenges and special events. Only upside is saving money by not buying gems. Wish POGO or EA would issue a statement in FaceBook or on POGO site what's going on and estimate time to fix.
They are trying to say it has been fixed but obviously it is not fixed for everyone. Would be really nice if they did that.
Pogo Sconnie made an announcement on 9/25/25
If you are still having issues after the update:
Try the troubleshooting steps again.
porkchophill53 I see you are trying to use an Apple device, please read this thread > Home story | EA Forums - 12668687
If you continue to have issues, ensure in your postings you are following the preferred way to report
This is the preferred method for reporting an issue:
Pogo username:
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OS version (Windows 10, Windows 11, or macOS):
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DxDiag File attached: (Yes/No):
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What Troubleshooting steps you've already completed:Finally fixed ty.
