how to resolve a game issue
I sent a bug report in my pogo solitaire home story game and haven't received any help. The game did not load a new floor in the second level spa room. Is anything going to be done about this?! ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @cantbeallused
Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?
- Try restarting your device and potential your internet equipment
- Clear your Web browser Cookies/Cache
- Check if your device has updates, as well as your web browser
- Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)
Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?
- Screenname:
- What Device are you using?
- Which web browser do you play on?
- Do you get an error message at all?
Thanks and have a Great Day!
NONE OF THIS FIXES MY ISSUE. IT IS NOT SOMETHING ON MY END THAT CAN BE FIXED!! IT IS A BUG IN THE GAME!
