I need help signing into Pogo
I really need help. I've been a paying Pogo member for years, and I can't login.
I've gone through all the help pages and clicked on everything I could. In the end, it wants me to create a new Pogo screen name. When I click that I already have one, I get stuck in a loop of it wanting me to create a new screen name.
I finally got it to the screen where it said, "We're upgrading your sign-in experience." I hit "continue," then sign in.
It then says, "We’re having trouble retrieving your email address. Please verify that you have entered a valid address. This email will be used for Pogo and all EA games and websites."
I enter my email address, then it brings me to the "create account" screen.
It has my email address...I get emailed every month when my subscription gets renewed. I tried changing my password to see if that would do anything, and it lets me change my password with my email address, but then tells me to create a new screen name!
It's a never ending loop. Please help! I have so many tokens, badges, gems. I don't want to lose it all! I looked through the forums a bit and I didn't see anyone with my exact issue. If I merely missed a post with this issue, please let me know, I'll look for it.
Is it just that I have to create a new screen name, and then it will all get linked and I'll have access to my badges and everything?
It's just weird because my partner is here doing all the same stuff, and his account works just fine, it never asks him to create a new screen name. He signed into Pogo with no problems.
Oh, also: I tried in multiple browsers, it does the same thing. I already had an EA account with this email address, so I'm wondering if the system is confused in merging my pogo account with EA's. I can sign into the EA website just fine. But I want my Pogo!!
I have no idea how these forums work, but maybe I can tag @EA_Arrenai ? I'm sorry for my ignorance, it just seemed you helped a lot of people from when I skimmed the boards.
Or does someone know of a way I can contact an actual person for help? From what I've seen, there's no way I can find one. I get stuck in another loop of unhelpful pages and there's no one to contact.
I've spent a ridiculous money on Pogo since 2003 or something. It's been a REALLY long time that I've been subscribed for....I can't just let this go. I need to be able to login after giving them so much money over the years.
Jeez, is there seriously no way to get help?! I guess I need to unsubscribe from Pogo since I can't login and I can't find help anywhere. Just really disappointing. I don't understand how there can be no way to reach a person and get help if there can be technical issues like this, in a platform that people pay for.
[CM Edit - Merged back to back posts together. Please refrain from multiple posts in a row. Don't forget you can always add more to your previous post by selecting Edit from the right-side menu on the post. Thanks!]
Hey there, @lindsaaayerin. I apologize for the wait.
It sounds like you may have the same email address on your Pogo account as you do for a separate EA account which can create this kind of conflict. One thing you can try is to sign in using the Pogo screen name using the specific option to, and then when prompted, use a new email address for the account.
To sign in with your screenname:
- On the Pogo.com login page, select Having trouble signing in?
- On the next page, select I used to sign in with my Pogo screen name
- Sign in with your Pogo screen name and password
From there, you may be prompted for an email address. Please add a new unique email address not used on any other Pogo or EA account at that time.
If you're still having difficulty, please try contacting EA Help and an EA Help game advisor can assist from there to find the account and get you access once more.
To contact EA Help:
- Go to https://help.ea.com
- Click "Contact Us"
- Select Pogo from the game list
- Select PC or Mac
- Select Manage my account > Can't log in
- Click Select contact option
If you would prefer to reach out on social media instead:
- You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
- You can send a Direct Message on Twitter here: https://twitter.com/eahelp
Make sure you have both your email address and Pogo screen name handy for the advisor.
Arrenai 🐱
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